Policy Page

Frequently Asked Questions

dpf medics llc policy page

At DPF Medics, we are committed to delivering professional, efficient, and high-quality mobile mechanic services. Our goal is to provide excellent customer service while maintaining transparency and accountability throughout the process. Please review our policies to ensure a smooth experience with us.

We serve the Greater Tampa Bay Area and the entire state of Florida. Please contact us to confirm if we can service your location.

We accept VISA, Mastercard, Money orders, and Cashier's checks. We do not accept Discover or American Express at this time. We also accept Zelle and Cashapp.

Yes, we offer emergency mobile mechanic services. Please contact us immediately for assistance.

Payment Policy

- For diagnostic services, a non-refundable diagnostic fee is required upfront. This fee covers the time and expertise involved in diagnosing vehicle issues.

- Payment for services is due upon completion of the job. We accept cash, major credit cards, and electronic payments.

Cancellation Policy

Cancellations or rescheduling must be made with a minimum of 72 hours notice prior to the scheduled appointment.

- If a cancellation is made within the 72-hour window, you will be eligible for a 75% refund of the diagnostic fee. This fee will be deducted for the time spent scheduling your job, as we reserve this time specifically for your service.

- Cancellations made less than 72 hours before the appointment will result in no refund of the diagnostic fee, as it covers the time allocated to your service.

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Have a question that you do not see listed? Contact us directly.

Get a free estimate

New to DPF Medics?

Enjoy 20% Off Your First Diagnostic Fee On Us! As a valued new customer, we’re offering a special discount on your initial diagnostic service. Our expert technicians will thoroughly assess your automotive repair or service needs and provide a personalized solution. Don’t miss out on this limited-time offer. Schedule your service today!

Location

5745 Main St, Suite 203, New Port Richey, FL 34652

Call us

(321) 361-9393

Mobile Mechanic faqs

Our mechanics are skilled in a wide range of automotive repairs, including: 
Engine diagnostics and repairs
Transmission services
Brake inspections and replacements
Suspension repairs
Electrical system troubleshooting
And more!

Yes, our experienced technicians can handle complex repairs, such as engine overhauls and transmission replacements.

We offer comprehensive diagnostic services to identify and address underlying issues with your vehicle.

Our goal is to provide timely and efficient repairs. We'll provide you with an estimated turnaround time based on the complexity of the work.

Yes, we offer warranties on most of our repairs. Please inquire with our technicians for specific details.

DPF Service faqs

Reduced engine power
Check engine light illuminated
Increased fuel consumption
Soot buildup visible in the exhaust
Restricted airflow

The recommended cleaning interval depends on factors such as driving conditions, the type of diesel fuel used, and the condition of your vehicle. However, it's generally recommended to have your DPF cleaned every 20,000 to 50,000 miles.

Our advanced cleaning process involves using specialized equipment to remove soot and ash buildup from your DPF. We may also need to perform a forced regeneration to ensure complete cleaning.

The duration of DPF cleaning can vary depending on the severity of the blockage and the specific cleaning method used. However, most cleaning procedures can be completed within a few hours.

We also offer comprehensive mobile mechanic services to address other maintenance and repair needs for your diesel vehicle. Our technicians are equipped to handle a wide range of issues, including engine diagnostics, oil changes, brake repairs, and more.